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PRODUCT DETAILS

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Requested Product:

IP Queue Manager

 from Cisco Systems

Description:
This product is an intelligent, IP-based, call-treatment and routing system that provides powerful call-treatment options as part of the Cisco IP Contact Center (IPCC) system. It is an integral part of Cisco AVVID (Architecture for Voice, Video and Integrated Data) that delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multimedia contact management to contact center agents over an IP network.

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